Last Updated: May 10, 2026
Exclusive Epoxy Floors of Louisville respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, request an estimate, call us, or contact us about a flooring project.
Information We Collect
We may collect information you choose to provide through our website, phone calls, emails, text messages, estimate requests, or other direct communication.
This may include:
- First and last name
- Phone number
- Email address
- Street address, city, and state
- Project details
- Photos, measurements, or notes you choose to send
- Any message or information submitted through our contact or estimate forms
We may also collect basic website activity information, such as pages visited, browser type, device type, general location, referral source, and other analytics data. This helps us understand how people use the website and improve the experience.
How We Use Your Information
We use the information we collect to:
- Respond to estimate requests
- Contact you about your flooring project
- Schedule consultations or follow-ups
- Provide pricing, recommendations, and service information
- Improve our website, advertising, and customer experience
- Keep basic business records
- Protect our website from spam, abuse, or security issues
We do not sell your personal information.
Calls, Texts, And Project Communication
When you submit a request, call us, or provide your phone number, you agree that Exclusive Epoxy Floors of Louisville may contact you about your project. This may include phone calls, text messages, emails, or voicemail.
You can ask us to stop contacting you at any time. For text messages, you may reply STOP where applicable.
Message and data rates may apply depending on your carrier.
Cookies And Website Tracking
Our website may use cookies, pixels, analytics tools, or similar technology to understand site traffic, improve performance, and measure marketing results.
These tools may collect information such as:
- Pages visited
- Time spent on the site
- Device and browser information
- General location based on IP address
- How you found the website
You can adjust your browser settings to block or delete cookies. Some parts of the website may not work as intended if cookies are disabled.
Analytics And Advertising
We may use third-party tools such as Google Analytics, Google Search Console, Google Ads, Meta/Facebook advertising tools, or similar platforms.
These services help us understand website performance, measure advertising results, and show relevant ads to people who may be interested in our services.
These third-party platforms may collect information according to their own privacy policies.
How We Share Information
We may share information only when necessary to operate the business, provide services, or comply with the law.
This may include:
- Website hosting providers
- Email or form management tools
- Advertising and analytics platforms
- CRM or customer communication tools
- Payment processors, if used
- Contractors, vendors, or service providers involved in your project
- Legal or regulatory authorities when required
We do not sell customer information to outside companies.
Project Photos And Reviews
If you send us photos, leave a review, or allow us to photograph a completed project, we may use that content for business purposes such as our website, social media, advertising, portfolio pages, or printed marketing.
We will not intentionally publish sensitive personal information, such as your full address, without permission.
Data Security
We take reasonable steps to protect the information submitted through our website and business communication channels.
No website, email system, or online form can be guaranteed 100% secure. Please avoid sending sensitive personal, financial, or confidential information through the website unless necessary.
How Long We Keep Information
We may keep customer and project information for as long as needed to:
- Respond to inquiries
- Provide service
- Maintain business records
- Handle warranties, follow-ups, or future project questions
- Meet legal, tax, accounting, or operational requirements
Your Choices
You may contact us to:
- Ask what information we have about you
- Request that we update or correct your information
- Ask us to delete your information, when legally and reasonably possible
- Opt out of marketing communication
We may need to keep certain records for business, legal, or accounting reasons.
Children’s Privacy
Our website is intended for adults looking for residential or commercial flooring services. We do not knowingly collect personal information from children under 13.
Links To Other Websites
Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those outside websites.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
For questions about this Privacy Policy or how your information is handled, contact:
Exclusive Epoxy Floors of Louisville
1733 Mellwood Ave. Louisville, Kentucky
Phone: 502-313-0080